Virtual Admin Billing FAQ

 

💳 How does billing work?

All Virtual Admin services are billed at the start of the project and automatically renew on the same calendar day each month. This ensures uninterrupted service and predictable billing.

 

📆 Is there a minimum commitment?

Yes. All Virtual Admin services require a minimum 3-month commitment. This allows adequate time to onboard, understand your systems, and deliver meaningful, ongoing value.

 

⏱️ When are payments due?

All invoices are due upon receipt. Services begin and continue based on timely payment.

 

🧩 How is HubSpot Virtual Admin time tracked?

For HubSpot Virtual Admin Support:

• Time is tracked in 15-minute increments

• There is no 1-hour minimum charge for quick questions or short support calls

This approach gives you flexibility while ensuring accurate, fair billing.

 

🔁 Do unused hours roll over?

Unused hours do not carry over to the next billing cycle.

However, whenever possible, we proactively use unused time for:

• HubSpot portal clean-up

• Workflow or automation checks

• System maintenance

• Preventative optimizations to reduce future issues

Our goal is to ensure you receive full value from your monthly allocation, even if support requests are light.

 

🛠️ What happens if I need more hours than my plan includes?

If your needs exceed your current plan, we will:

• Notify you as you approach your limit

• Recommend additional hours or a plan adjustment

• Obtain approval before exceeding your monthly allocation

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📩 Questions?

If you have any questions about invoices, usage, or your current plan, please reach out to your primary account contact or our support team. We’re happy to walk through your billing details with you.

Didn't find your answer here? Reach out to your HubSpot Strategist—we're happy to help!

 

This guide is intended to provide transparency and clarity around billing. Specific terms may vary based on your service agreement.