Overview of the Block of Consulting Hours Project and What's Included

This guide explains what Consulting Hours are, what’s included, how we’ll work together, and how to determine whether this engagement type is the best fit for your needs.

What Are HubSpot Consulting Hours?

HubSpot Consulting Hours are prepaid, project-based support hours designed for clearly defined HubSpot initiatives.

This engagement works best when you:

• Know what you want to achieve

• Have a specific project, build, or outcome in mind

• Want expert guidance, implementation, or training delivered efficiently

Consulting Hours are not an ongoing support retainer. They are designed to help you complete scoped work with a clear start and finish.

By the end of your Consulting Hours engagement, you’ll have:

• Specific HubSpot improvements completed

• Clear documentation or guidance on what was delivered

• Confidence in how to maintain or extend the work moving forward

---

What Consulting Hours Are Best Used For

Consulting Hours can be used across all HubSpot hubs for scoped work such as:

• Strategy and advisory sessions

• HubSpot implementation and configuration

• Workflow and automation builds

• Reporting and dashboard setup

• Training and enablement sessions

• Troubleshooting and issue resolution

• Process mapping and optimization

---

Consulting Hour Block Options & Expiry

Consulting Hours are purchased in blocks and must be used within a defined timeframe.

How time is tracked:

• Time is tracked to the nearest 15 minutes

• There is no 1-hour minimum for quick questions or short support tasks

• Hours expire based on block size, regardless of usage

---

How We Work Together: The EAT Framework

Your Consulting Hours engagement follows ThinkFuel’s EAT Framework (Enable, Align, Transform) — a structured approach that ensures clarity before execution and long-term scalability.

1️⃣ Enable

Goal: Establish context and momentum.

We focus on:

• • • Understanding your current tools, processes, and challenges

    • Getting the right users into HubSpot with appropriate access

    • Orienting stakeholders to HubSpot tools and structure

Key question:
“What do we have today, and how does HubSpot fit?”

---

2️⃣ Align

Goal: Confirm direction before building.

We work with you to:

• • • Align on goals, priorities, and success metrics

    • Confirm process definitions, rules, and ownership

    • Validate assumptions before any automation or configuration

Key question:
“What should this look like, and why?”

---

3️⃣ Transform

Goal: Execute intentionally and enable optimization.

We focus on:

• • • Delivering the agreed-upon builds inside HubSpot

    • Layering automation, reporting, and optimization

    • Ensuring you understand how to maintain and extend what was built

Key question:
“How do we make this work in practice?”

Delivery Philosophy:
Crawl → Walk → Run
We prioritize speed to value first, then add depth once alignment is confirmed.

---

Project Timeline & Completion

• Consulting Hour projects are designed to be completed within 12 weeks

• This ensures:

  • Strong momentum

  • Minimal context switching

  • A focused, high-impact engagement

Once the scoped deliverables are complete, the project is offboarded. This allows us to keep projects efficient and results-driven.

---

 

What’s Not Included

Unless otherwise stated in your Quote / Scope Document, Consulting Hours do not include:

• Ongoing or open-ended HubSpot support

• Custom integrations or API migrations

• Work added outside the agreed scope

• Unlimited revisions or ad hoc requests

If your needs change, your HubSpot Specialist can help determine whether a new scope or a different support model is a better fit.

---

Questions?

If you have any questions about your Consulting Hours engagement or want help determining whether this is the right service for your needs, please reach out to your HubSpot Strategist.

We’re here to help you get the most value from HubSpot — in the way that best supports your goals.